At 111jll, we believe that online gaming is meant to be an exciting form of entertainment — not a source of stress, financial hardship, or personal harm. As a licensed online casino serving Filipino players, we take our responsibility seriously to promote safe gaming practices, prevent problem gambling, and provide meaningful support tools to every player who joins our platform.
This Responsible Gaming page outlines the measures 111jll has put in place to protect players, the warning signs of problem gambling to watch out for, and the practical steps you can take right now to maintain control over your gaming activity. Whether you're a casual player who enjoys a few spins on the weekend or a high-stakes enthusiast, understanding how to game responsibly is essential for a positive 111jll experience.
If you or someone you know is struggling with gambling-related issues, please reach out — help is available, and there is no shame in asking for support. The 111jll team is here for you 24/7.
How 111jll Protects Players
Responsible gaming is built into every layer of the 111jll platform — from registration to daily operations. Here's what we do to keep you safe.
Strict Age Verification
111jll enforces a strict 21+ age policy in compliance with Philippine gaming regulations. All players must verify their age and identity through KYC documentation before making a withdrawal.
Reality Checks
Optional session reminders that notify you of how long you've been playing and how much you've won or lost. Set intervals that work for you to stay mindful of your gaming time.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your 111jll account. Once the limit is reached, you won't be able to deposit additional funds until the period resets.
Self-Exclusion
Temporarily or permanently exclude yourself from the 111jll platform. During exclusion, your account is locked and you won't receive promotional communications.
Cooling-Off Periods
Take a short break from 111jll for 24 hours, 7 days, or 30 days. Your account remains intact but is temporarily inaccessible until the cooling-off period ends.
24/7 Support Access
Reach out to the 111jll support team anytime for help setting up responsible gaming tools, discussing concerns, or requesting account restrictions.
Responsible Gaming Tools
111jll provides players with practical, easy-to-use tools that help you stay in control of your gaming habits. Activate these features from your account dashboard at any time.
Set Deposit Limits
Deposit limits allow you to cap how much money you can add to your 111jll account within a specific timeframe. This is one of the most effective ways to prevent overspending and keep your gaming budget under control.
- Choose daily, weekly, or monthly limits
- Limits apply immediately once confirmed
- Increases to your limit require a 24-hour cooling period
- Decreases take effect instantly
Session Time Reminders
It's easy to lose track of time when you're in the middle of a hot streak or chasing a loss. Session time reminders send you an in-game notification at intervals you choose, showing how long you've been playing and your net win/loss.
- Set reminders every 30 minutes, 1 hour, 2 hours, etc.
- Choose to dismiss or log out when reminded
- Helps you maintain awareness of your gaming activity
Self-Exclusion
Self-exclusion is a voluntary program that allows you to lock your 111jll account for a set period — or permanently — if you feel your gaming is becoming problematic. This is a serious tool designed for players who need a complete break.
- Choose 6 months, 1 year, 5 years, or lifetime exclusion
- Your account cannot be reopened during the exclusion period
- All bonuses and promotions are forfeited
- Contact support to initiate self-exclusion
Take a Break (Cooling Off)
Not ready for full self-exclusion but need a short break? The cooling-off feature temporarily locks your 111jll account for a shorter period, giving you time to reset without permanently closing your account.
- Available for 24 hours, 7 days, or 30 days
- Your account automatically reopens after the period ends
- Balance and game history remain intact
- Activate instantly from your account settings
Loss Limits
Loss limits cap the total amount you can lose (deposits minus withdrawals) during a specific period. Once your loss limit is reached, you won't be able to place additional bets until the period resets.
- Set daily, weekly, or monthly loss limits
- Calculated automatically based on deposits and cashouts
- Prevents chasing losses beyond your budget
- Changes to loss limits require 24-hour confirmation
Marketing Opt-Out
If you're taking a break from gaming or simply don't want to receive promotional messages from 111jll, you can opt out of marketing emails, SMS notifications, and push alerts at any time.
- Disable promotional emails and bonus offers
- Stop SMS and push notifications
- You'll still receive important account security messages
- Manage preferences from your account settings
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or experience level. Recognizing the warning signs early is the first step toward getting help. If you or someone you know is experiencing any of the following behaviors, it's important to reach out for support immediately.
If any of these signs resonate with you, please don't wait. Problem gambling is treatable, and there are trained professionals in the Philippines who specialize in helping people regain control. The resources below can connect you with confidential, judgment-free support.
Support Resources in the Philippines
You don't have to face problem gambling alone. These organizations provide free, confidential support for Filipino players and their families.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a dedicated Responsible Gaming hotline and online resources for Filipino players who need help with gambling-related issues.
Hotline: Contact PAGCOR directly via their official channels for referrals to local counselors and support groups.
National Center for Mental Health
The NCMH provides mental health services across the Philippines, including counseling and treatment for gambling addiction and related mental health challenges.
Location: Nueve de Febrero Street, Mandaluyong City
Services: Walk-in consultations, outpatient programs, and family counseling.
Gamblers Anonymous Philippines
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from gambling addiction.
Contact: Reach out via local GA chapters for meeting schedules and peer support networks.
DOH Mental Health Hotline
The Department of Health operates a 24/7 mental health crisis hotline that connects you with trained counselors who can provide immediate support and referrals.
Available: 24 hours a day, 7 days a week
Services: Crisis intervention, counseling, and referrals to local mental health services.
111jll Support Team
The 111jll customer support team is available 24/7 to assist with setting up responsible gaming tools, answering questions about account controls, or connecting you with external resources.
Live Chat: Available on all pages
Response Time: Average response within 2 minutes during peak hours.
Self-Assessment Tools
Not sure if your gaming habits are a problem? Take a confidential online self-assessment quiz designed by gambling addiction specialists to evaluate your risk level.
Confidential: Your results are private and not shared with 111jll or any third party.
21+ Only – Strictly Enforced
111jll operates under Philippine gaming regulations that prohibit access by individuals under the age of 21. This policy is non-negotiable and strictly enforced.
By law, all players on the 111jll platform must be at least 21 years of age. We verify the age and identity of every player through our KYC (Know Your Customer) process, which requires submission of a valid government-issued ID such as a Philippine passport, driver's license, or PhilSys ID.
If 111jll discovers that a player has registered using false information or is under the legal age limit, the account will be immediately and permanently closed. All deposits will be forfeited, and the matter may be reported to relevant authorities. We take underage gaming extremely seriously and work continuously to prevent minors from accessing our platform.
Parents and guardians: If you believe your child has created an account on 111jll, please contact our support team immediately at [email protected] so we can take immediate action to close the account and investigate how the registration occurred.
Protecting minors from gambling exposure is a shared responsibility. Please ensure that your personal devices, payment methods, and identity documents are kept secure and inaccessible to children and teenagers in your household.
Questions About Responsible Gaming?
The 111jll support team is here to help you set up deposit limits, activate self-exclusion, or discuss any concerns about your gaming habits. Reach out 24/7 — we're here to support you.